Frequent Staff Turnover a Bug Bear!
"I believe the real difference between success and failure in a corporation can be very often traced to the question of how well the organization brings out the great energies and talents of its people."
— Thomas J. Watson, Jr.
A Business and its Beliefs (1963)
New Year! New resolutions! New Start! Whatever the reason the challenges of retaining staff in the FM Industry is back as a hot topic often leading to diverse opinions as to what can or should be done to minimize or resolve the problem. The general consensus appears to lean towards encouraging companies to invest more in their employees. As a CAFM developer and provider we know all too well the challenges of finding good resource. The cost not to mention the level of training required to produce good trainers and technical consultants is quite high as well as very intensive. You can bet your bottom dollar when we do find a KEEPER we do all we can to keep hold of them and by that I do not mean lock them up or chain them to their desk! We make sure we provide good working conditions, remuneration and opportunities for enhancement. It is not brain surgery a good balance is required to keep and motivate the troops and I am happy to say that at FSI our employees look to settle long term. In fact some of our consultants in the UAE have been with us for over 9 years.
I whole heartedly agree that FM businesses particularly in this region need to think more of promoting within the ranks rather than outsourcing maybe introduce bonus/ appraisal schemes and last but not least pay more attention to the benefits of providing job enhancement and stability to retain key resource.
Furthermore, companies in this region are hindered by the loss of data, process and knowledge due to frequent staff turnover. Every single person employed on your books not only brings a skill but also absorbs your business process. If you lose them you lose part of your process. Even in this day and age there are companies that are using excel and storing data in folders the old fashioned way. If People leave the information is gone with them!
Therefore investing in people is not enough. You also need to invest in efficient tools to preserve the integrity of your business process. Using CAFM tools can ensure that a loss of resource does not equate to a loss in process and data.
Nonetheless Facility Management Software may help minimize the impact of frequent resource turnover it is however by no means THE ONE AND ONLY FIX, CAFM is not a static product. Evolving business processes and new emerging technologies dictate a requirement for regular maintenance and training to ensure that remaining or new staff are able to use the software, preserve business knowledge and maintain efficiencies. Failure to do so just brings companies back to square one!
I believe that a transient workforce and highly competitive market conditions will always lead to staff retention issues. We can minimize the impact on our business but we will never be able to fully eliminate the problem. My advice would be to automate process where possible and try to strike a balance between remuneration and job satisfaction and let us not forget good working conditions.