How does Facilities Cost Monitor work?

It is a mathematical model, which enables the user to make accurate predictions of the ‘best performance’ cost of providing facilities services to various levels of quality in a wide range of site-specific scenarios. For each facilities service it can take into account the site-specific variables affecting issues such as the quantity of work to be addressed, the design and specification of buildings and their contents, user activity, operational conditions, internal and external environmental conditions and micro/ macro-economic market conditions.

Who is behind Facilities Cost Monitor?

Facilities Cost Monitor was created by Bernard Williams FRICS, formerly senior partner of, and now retained consultant to, Bernard Williams Associates (BWA) a professional consultancy specialising in facilities economics. BWA are widely recognised as being leaders in the field of benchmarking facilities services; their unique and massive database forms the back-bone of the Facilities Cost Monitor model. The application has been developed for commercial use by FSI (FM Solutions) Limited, the proprietors of the highly acclaimed Concept™ range of CAFM software.

The database

The 2 million-plus data entries from which the base model is constructed is drawn from BWA’s records and experience, built up over 30 years of benchmarking consultancy. The data has been gathered from the facilities cost records of some 500 users in over 10,000 buildings in the UK and internationally.

What is so special about Facilities Cost Monitor?

Modelled on BWA’s massive database of cost and quality of facilities services – painstakingly compiled over years of
specialist benchmarking consultancy – Facilities Cost Monitor is able to test current financial performance against a modelled peer group for a wide range of facilities services from ‘maintenance’ to ‘document distribution’.

The program eliminates all the background noise normally associated with conventional cost comparison processes
i.e.: the resource drivers affecting service level requirements, cost of operations, and quality of performance, age, labour rates, problems of access etc which are taken into account when extracting the peer group comparisons from the database.

Facilities Cost Monitor has leap-frogged conventional cost comparison techniques by addressing all the key variables influencing cost and quality and producing a realistic estimate of what a service should cost in any normal range of circumstances if procured and managed efficiently.

Facilities Cost Monitor is much more than just a highly flexible cost checking tool. The program is a catalyst for creation of a best value facilities regime by facilitating instant sophisticated sensitivity analysis of the cost of facilities options. The database extends across all major building types. Uniquely it is distilled down to include only the best performance results in respect of cost/quality achievement.

Comparative cost levels offered by the program in each section are the result of a combination of all or most of the following resource drivers:

  • user service level requirements
  • site-generated problems/hazards
  • areas or volumes to be dealt with
  • labour costs
  • consumables costs

Facilities Cost Monitor is designed for application to single buildings, either the organisation’s only premises, or part of a small group (up to five buildings of a similar use category, eg offices).

The applications for Reprograhpics, Stationery and Catering are applicable either to estates or individual buildings. The applications for Cleaning, Security and Maintenance on a larger scale (either of similar buildings or of a disparate nature, eg Head Offices, Back Offices, Offices attached to Industrial Buildings, Factories, Workshops, Warehouses, Laboratories etc) require the Estates Master version - please refer to the Estates Master product sheet for further information.


The screens require the user to provide information about their costs, areas, head count, building design/specification, performance achievement and other key resource drivers. Each screen is supported by ‘Help’ text and the whole model has been designed to overcome the worst of the problems which are likely to occur as a result of:

  • mis-analysis of users’ cost data
  • inconsistency of classification of costs and measurement parameters
  • lack of understanding of technical terms
  • lack of formal records with regards to levels of quality and/or cost breakdowns

The program is fully automated, being designed to provide reasonably accurate cost comparables without the need for any consultancy interface. However, there is also a help-line for users to call for expert guidance in the unlikely event that they have any problems in filling in the answers to the simple questions posed – or even if they don’t like the results the programs generate!

What does it cost?

Licence fees are payable annually to the proprietors of FCM on a set fee scale which varies according to the number of program users (seats) and number and size of buildings. Details of these fees can be made available against a specific proposal.